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| What Are Your Guests Saying? |
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One of my biggest challenges over the past twenty years of my career in the hospitality industry has been receiving consistent, objective, and unbiased customer feedback. My friends and family would tell me everything was wonderful, no matter how good or bad the food or service. On the other hand, if I had guests complain about food or service, I sometimes found myself questioning their motives.
It was because of this struggle to get consistent unbiased feedback that I created
Guest Perspective Management Services and Mystery
Shoppers. Guest Perspective gives South Florida clients the ability to efficiently manage or objectively evaluate their businesses.
We can assist you in accomplishing your goals, from new concept creation to special event coordination and everything in between. We can help you evaluate your
management needs and develop a plan of action to help you achieve your goals. Our management services include: project management, concept & design, menu development & beverage management, employee training, and new store openings.
In addition, we can also design a customized survey based on the criteria you deem important for anonymous shops. Our
shoppers review the survey before conducting their evaluation of the business. This feedback gives you the ability to identify strengths and weaknesses as seen through your guests’ eyes. This information gives you the opportunity to adjust your focus and training on the areas that need improvement and give praise to employees who successfully drive your business.
Let us help you achieve your goal of a successful restaurant.
CJ Nickoson
President, Guest Perspective Management Services and Mystery Shoppers |
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